Frequently Asked Questions
Everything You Need To Know About Maya Toys
Frequently Asked Questions
1. Are all products sold by Maya Toys genuine?
Yes. We source products directly from authorized distributors and trusted brands, ensuring that every product sold is 100% genuine and authentic.
2. Are you an authorized LEGO retailer?
Yes. Maya Toys is an authorized retailer for LEGO products and offers a wide range of genuine LEGO sets and collections.
3. How long has Maya Toys been in business?
Maya Toys has been serving families since 1950, making us one of Delhi's most trusted and established toy retailers.
4. Do you offer gift wrapping?
Yes. Gift wrapping services are available for selected products and special occasions.
5. Do you provide birthday return gifts?
Absolutely. We offer curated birthday return gift packages for parties of all sizes and budgets.
6. Can you help with birthday party planning and gifting?
Yes. Our team can recommend age-appropriate return gifts, party favors, games, and themed gift options.
7. Do you offer bulk corporate orders?
Yes. We cater to corporate gifting, school events, festive gifting, employee engagement programs, and promotional campaigns.
8. Do you offer special pricing for bulk purchases?
Yes. Special pricing may be available for schools, institutions, event organizers, and corporate clients.
9. Do you ship across India?
Yes. We deliver products across India through reliable shipping partners.
10. How long does delivery take?
Most orders are delivered within 2–7 business days depending on location.
11. How can I check product availability?
You can check availability on our website or contact us directly via phone, WhatsApp, or email.
12. Can I reserve a product before visiting the store?
Yes. Products may be reserved for a limited period subject to availability.
13. Do you have physical stores?
Yes. Maya Toys operates retail stores where customers can explore thousands of toys, games, collectibles, and gifts.
14. What age groups do you cater to?
We offer products for infants, toddlers, children, teenagers, and adult collectors.
15. Do you stock educational and learning toys?
Yes. We carry STEM toys, puzzles, board games, science kits, construction sets, and educational products.
16. Do you sell collectibles and limited-edition products?
Yes. We regularly stock collectible figures, premium LEGO sets, action figures, die-cast models, and limited-edition items.
17. Do you offer personalized gifting solutions?
Yes. We assist with customized gifting options for birthdays, schools, corporate events, and celebrations.
18. Can schools and institutions place orders?
Yes. We work with schools, educational institutions, daycare centers, and activity centers.
19. What payment methods do you accept?
Credit Cards, Debit Cards, UPI, Net Banking, Wallets, and Cash payments in-store.
20. Do you offer Cash on Delivery (COD)?
COD availability depends on delivery location and order value.
21. What is your return and exchange policy?
Returns and exchanges are subject to product category, condition, and our return policy.
22. What should I do if I receive a damaged or incorrect product?
Contact us within 48 hours of delivery and share photographs of the product and packaging.
23. Do you offer gift cards or gift vouchers?
Yes. Gift cards and gift vouchers are available.
24. Can I get recommendations for age-appropriate toys?
Absolutely. Our toy experts can help based on age, interests, learning goals, and budget.
25. Do you stock international toy brands?
Yes. We carry products from LEGO, Mattel, Hasbro, Funskool, and many other leading brands.
26. Why choose Maya Toys?
- Trusted by families since 1950
- 100% Genuine Products
- Wide Selection for All Ages
- Expert Toy Recommendations
- Birthday Return Gift Specialists
- Corporate & Bulk Solutions
- Pan-India Delivery
27. How can I contact Maya Toys?
Phone: +91 9818013877, +91 9818580877, +91 9810990897
Email: mayatoys1950@gmail.com
28. Do you offer WhatsApp ordering and support?
Yes. Customers can contact us via WhatsApp for product inquiries and order support.
29. Do you source toys on request?
Yes. We can often source special toys, collectibles, and LEGO sets through our supplier network.
30. Are your products suitable for collectors?
Yes. We stock premium collectibles, hobby products, die-cast models, and advanced LEGO sets.