Shipping Policy
Reliable Delivery & Order Fulfilment
Thank you for shopping with Maya Toys. This Shipping Policy governs the shipment and delivery of products purchased through our website. By placing an order on our Website, you agree to the terms outlined below.
1. Shipping Coverage
Maya Toys currently ships across selected locations within India. Delivery availability may vary depending on serviceability, courier coverage, government restrictions, weather conditions, or operational limitations.
We reserve the right to refuse or cancel shipments to any location at our sole discretion.
2. Processing Time
Orders are generally processed within:
- 1–3 business days for standard products
- Additional time for pre-orders, special editions, customized packaging, or peak demand periods
Processing timelines are estimates only and are not guaranteed.
3. Delivery Time
Estimated delivery timelines may vary depending on:
- Customer location
- Courier partner operations
- Public holidays and festivals
- Weather conditions
- Government restrictions
- Force majeure events
Maya Toys shall not be liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout.
Charges may vary based on:
- Order value
- Product dimensions and weight
- Delivery location
- Selected shipping method
Shipping fees once paid are generally non-refundable unless otherwise determined by Maya Toys.
5. Delivery Attempts
Courier partners may attempt delivery multiple times.
If delivery fails due to:
- Incorrect shipping information
- Customer unavailability
- Refusal to accept delivery
- Inaccessible delivery location
The order may be returned, cancelled, or become subject to additional shipping charges.
6. Order Tracking
Tracking information may be shared through:
- SMS
- Other communication channels
Tracking updates are provided by third-party courier partners and may occasionally contain delays or inaccuracies.
7. Damaged or Tampered Packages
Customers are advised to inspect packages carefully upon delivery.
If a package appears:
- Damaged
- Tampered
- Opened
- Defective
Customers should:
- Refuse delivery where possible
- Take photographs/videos of the package
- Contact Maya Toys support immediately
Failure to report issues promptly may affect eligibility for replacement or refund claims.
8. Risk and Title
Risk of loss and ownership of products pass to the customer upon successful delivery to the shipping address provided during checkout.
9. Limitation of Liability
Maya Toys shall not be liable for:
- Courier delays
- Lost shipments
- Incorrect customer-provided delivery information
- Third-party logistics failures
- Natural disasters
- Strikes
- Government restrictions
- Technical failures
- Force majeure events
To the maximum extent permitted by law, Maya Toys shall not be liable for indirect, incidental, consequential, or special damages arising from shipping or delivery delays.
10. Jurisdiction
This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from or relating to this policy shall be subject exclusively to the jurisdiction of the competent courts located in Delhi, India.
Contact Us
Maya Toys (Southend)
Shop No. 11,
Aurobindo Place Market,
Hauz Khas,
New Delhi – 110016
Email: mayatoys1950@gmail.com
Support:
+91 9810990897
+91 9818013877
+91 9818580877