Privacy Policy

Welcome to the Maya Toys website (“Website”, “Platform”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how Maya Toys collects, uses, stores, processes, and protects your information when you access or use our website, mobile services, social media pages, or communicate with us.

By using this Website, you consent to the practices described in this Privacy Policy.

1. About Us

Maya Toys is a toy retail business established in 1950 and operated in India through retail stores and online platforms.

2. Information We Collect

We may collect the following categories of information:

a) Personal Information

• Name
• Phone Number
• Email Address
• Billing and Shipping Address
• Payment-related Information
• Order History
• Communication Preferences

b) Technical Information

• IP Address
• Browser Type
• Device Information
• Cookies and Tracking Information
• Website Usage Analytics

c) Transaction Information

• Purchase History
• Refunds and Returns
• Delivery Information
• Customer Service Interactions

3. How We Use Your Information

• Processing orders and payments
• Shipping and delivery coordination
• Customer support
• Marketing and promotional communication
• Website improvement and analytics
• Fraud prevention and security
• Compliance with applicable laws and regulations

We reserve the right to use anonymized or aggregated data for analytics, business intelligence, and operational improvements.

4. Payment Information

Payments made through the Website may be processed through third-party payment gateways. Maya Toys does not store complete debit card, credit card, UPI PIN, CVV, or banking credentials on its servers.

Users acknowledge that payment transactions are subject to the terms and policies of the respective payment gateway providers.

Maya Toys shall not be liable for any loss, theft, fraud, unauthorized access, payment failure, or misuse arising due to third-party payment systems.

5. Cookies and Tracking Technologies

• Improve user experience
• Analyze website traffic
• Personalize content and advertisements
• Retarget advertisements across platforms

Users may disable cookies through browser settings; however, certain website functionalities may be affected.

6. Sharing of Information

We may share user information with:

• Logistics and delivery partners
• Payment gateway providers
• Technology service providers
• Marketing and advertising platforms
• Government or regulatory authorities where legally required

We do not sell personal information to third parties for independent commercial exploitation.

6A. User Rights

Subject to applicable law, users may request:

• Access to personal information held by Maya Toys
• Correction or updating of inaccurate information
• Deletion of personal information where legally permissible
• Withdrawal of consent for processing of personal information
• Grievance redressal relating to personal data

6B. Data Retention

Maya Toys retains personal information only for as long as reasonably necessary for:

• Order fulfilment
• Customer support
• Taxation and accounting requirements
• Legal compliance
• Fraud prevention
• Dispute resolution

7. Data Security

We implement commercially reasonable security measures to protect user information. However, no method of electronic storage, internet transmission, or security system is completely secure.

Users acknowledge and agree that Maya Toys cannot guarantee absolute security of data transmitted online.

To the fullest extent permitted under applicable law, Maya Toys disclaims all liability arising from:

• Cyber attacks
• Data breaches
• Hacking
• Unauthorized access
• Viruses
• Technical failures
• Force majeure events

8. Third-Party Services and Links

The Website may contain links to third-party websites, services, advertisements, or platforms.

Users access third-party services entirely at their own risk.

9. Marketing Communication

Users may receive promotional communication via:

• SMS
• WhatsApp
• Email
• Phone Calls
• Push Notifications

Users may opt out of marketing communication at any time.

10. Children's Privacy

As Maya Toys sells products intended for children, purchases and interactions on the Website must be conducted by parents, guardians, or adults legally capable of entering into binding contracts.

11. Limitation of Liability

• Maya Toys shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages.
• Maya Toys shall not be responsible for losses arising from delays, interruptions, technical failures, unauthorized access, incorrect information submitted by users, or third-party actions.
• Users use the Website voluntarily and at their sole risk.

Total liability of Maya Toys, if any, shall not exceed the amount paid by the user for the specific transaction giving rise to the claim.

12. Indemnification

Users agree to indemnify, defend, and hold harmless Maya Toys, its owners, employees, affiliates, representatives, and partners from claims, damages, liabilities, legal proceedings, losses, or expenses.

13. Intellectual Property

All content including logos, designs, graphics, product descriptions, images, videos, website layout and branding are the intellectual property of Maya Toys or respective rights holders.

14. Changes to This Privacy Policy

Maya Toys reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice.

15. Governing Law and Jurisdiction

This Privacy Policy shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to the Website shall be subject exclusively to the jurisdiction of competent courts located in Delhi, India.

16. Contact Information

Maya Toys (Southend)
Shop No. 11, Maya Toys,
Aurobindo Place Market,
Hauz Khas, New Delhi – 110016

Email: mayatoys1950@gmail.com

Support: +91 9810990897 / +91 9818013877