Return & Refund Policy

At Maya Toys, customer satisfaction is important to us. This Return & Refund Policy governs returns, replacements, and refunds for products purchased through our website and retail operations.

1. Eligibility for Returns

Returns may be accepted only if the product is:

• Damaged upon delivery
• Defective
• Incorrectly delivered
• Incomplete or missing components

Return requests must generally be raised within 48 hours of delivery and must include clear photo/video evidence.

2. Non-Returnable Items

The following products may not be eligible for return or refund:

• Opened toys and games
• Used products
• Collectibles and limited-edition items
• Products with damaged packaging caused after delivery
• Clearance or sale items
• Gift cards and vouchers
• Customized or personalized products
• Products damaged after delivery

3. Return Approval

Maya Toys reserves the sole right and discretion to:

• Approve return requests
• Reject return requests
• Inspect returned products
• Verify customer claims

Customers are strongly advised to record an unboxing video and provide supporting photographs when reporting issues.

4. Refund Process

Once a return request has been approved and verified, refunds may be processed through:

• The original payment method
• Store credit (where applicable)

Refund processing timelines may vary depending upon banks, payment providers, and payment gateways.

Maya Toys is not responsible for delays caused by third-party banking or payment institutions.

5. Shipping Charges

Shipping charges are generally non-refundable unless the issue was caused solely due to an error on the part of Maya Toys.

Any shipping expenses incurred for return shipments may be subject to review and approval.

6. Replacement Policy

Product replacements may be offered in place of refunds where appropriate.

Replacement availability depends upon:

• Current stock availability
• Product discontinuation status
• Operational feasibility
• Verification of the reported issue

7. Fraud Prevention

Maya Toys reserves the right to reject claims involving:

• Suspected fraud
• Policy abuse
• Manipulated products
• Excessive return patterns
• False claims or misrepresentation

Any fraudulent activity may result in cancellation of orders, denial of future purchases, and legal action where applicable.

8. Limitation of Liability

Refunds or replacements provided under this policy constitute the sole and exclusive remedy available to customers.

To the fullest extent permitted by law, Maya Toys shall not be liable for:

• Indirect damages
• Consequential losses
• Loss of profits
• Business interruption
• Emotional distress
• Incidental damages

9. Jurisdiction

This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to this policy shall be subject exclusively to the jurisdiction of the competent courts located in Delhi, India.

Contact Us

Maya Toys (Southend)
Shop No. 11,
Aurobindo Place Market,
Hauz Khas,
New Delhi – 110016

Email: mayatoys1950@gmail.com

Support: +91 9810990897
+91 9818013877
+91 9818580877